Delivery and Returns Policy

Delivery Information

  • Next Day Collection – If you would like to collect your order, you can do so after 12pm the next working day from Pharos Parcels in Perth. You can find Pharos address here (Please note, next day collection is subject to Pharos Parcels opening hours)
  • Standard Delivery is Royal Mail Second Class delivery please allow 3-4 working days.
  • Next Day Delivery is available on orders placed before 1pm. You will receive your tracking number once your order has been processed. If you would like more information please click here

Christmas Delivery Information

  • Next Day Collection (as above) will be available for orders placed up to and including the 21st December.
  • Standard Delivery is available up to the 18th. Any orders placed between 18th and 20th will be dispatched by first class post.
  • Next Day Delivery will be available up to the 21st December. Normal services will resume on the 28th

Important Information

Gift Card is valid for 12 months from the date of purchase / issue. Card cannot be exchanged for cash. Lost or stolen cards will not be compensated.

Return & Refunds Policy

While we hope you’ll be happy with your gift card(s), we know you may sometimes need to return them. If you do, this policy has all the information you’ll need to know.

Changed your mind?

That’s no problem. We’re happy to offer a full refund on gift cards, as long as it’s within the cancellation period

Refund Policy

As per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, your right to request a refund starts from the moment you place your order until 14 days after you receive your goods. Refunds can only be made on gift cards that have the full purchase value remaining. To return a gift card, please contact us at support@theperthcard.co.uk or phone 01738 444 376. Once you have registered your refund, please put your gift card into the post and send it back to Miconex, 4 King Edward Street, Perth. PH1 5UT. Once the gift card has been received your refund will be processed within 3-5 working days. Refunds will be made to the credit or debit card used for purchase. Miconex do not accept responsibility for the loss of your returned goods or your postage charges.

Is there a problem with your order?

We do our best to make sure your gift card is received in good condition and with funds, but if it doesn’t, we are here to help. You can reach us at 01738 444 376.

Return Costs

You are responsible for the cost of returning gift cards for refunds. We would recommend a form of tracked mail to ensure receipt. We do not accept responsibility for the loss of your returned goods or your postage charges.

Receiving your refund

Once the gift card has been received your refund will be processed within 3-5 working days. Refunds will be made to the credit or debit card used for purchase.

Your statutory rights

Don’t worry, nothing in this policy affects your statutory rights.